How do I get updates?
	How do I Manually update the programs... ?
	Videos ...
	Dial in support?
	Offsite Backup?
	What is ... ?
	When is ... ?

	Automatically (must be configured on your enterprise server)
	Automatically by signing into the program (contact us for details)
	Clicking on Help-->Update Program (and rating tables)
	Manual update

For updating the VINCLEAR.DBF for the DOS insurance program please download SUPPORT.ZIP to the root of your C:\ drive and at your convenience contact the writer if you need assistance with the installation.

                 http://www.aiva.ca/support.zip

	For those agents/brokers/companies using the WINDOWS AUTORATER in a “stand alone” environment, please do the following at EVERY laptop or workstation which has the program running in the C:\AUTORATE folder.  Note: You may also update from the Help menu tab of the WINDOWS AUTORATER.  Close the windows insurance program Click http://www.aiva.ca/ARINST.EXE Click ‘Open’ Click ‘Next’ (several times)  Update Windows Insurance Program …
	Update Windows Insurance Program … Close the windows program Click http://www.aiva.ca/WIP_UPGD.EXE Click ‘Open’   (and ignore any windows security warnings that this may contain malicious code). Click ‘Next’ (several times) Click on Finished.
	Installing WIP.EXE – windows insurance program for the first time.  Click http://www.aiva.ca/WIP.EXE Click ‘Open/Run’   (and ignore any windows security warnings that this may contain malicious code). Click ‘Next’ (several times) You will be asked what is the drive and folder for the data  (Example   F:\P_NOPPER) OR C:\PARTNER) You will be asked to install a small program called “Techsmith” Keep clicking “Next” until … Click on Finished (you will be asked to reboot your machine).

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	More to come

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	We support PC anywhere and Remote Desktop.

 

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